Frequently Asked Questions

Everything you need to know about our handcrafted home essentials.

What materials are used in Boowan Nicole products?

We prioritize sustainability and quality, using premium food-grade silicone for our molds and eco-friendly waxes and resins for our finished home decor items.

How long will it take to receive my order?

Standard shipping typically takes 7-12 business days. Processing times for handcrafted items may vary between 2-4 days before dispatch.

Do you offer international shipping?

Yes, we ship our products worldwide. Shipping costs and delivery windows are calculated at checkout based on your specific location.

What is your return policy?

We offer a 30-day return window for unused and unopened products. If your item arrives damaged, please contact our support team within 48 hours for a replacement.

Are the silicone molds heat resistant?

Yes, our high-quality silicone molds are heat resistant up to 446°F (230°C), making them perfect for candle making, resin casting, and baking.

How can I track my package?

Once your order is shipped, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.